" Great Job "
" HE used 2 different colored cove bases, other than that it was a great installation. "
" I' m basing this on the photos he took and sent me, but it looks great, this is a repair of the carpet in a previous review that had incredibly bad seams. He got out promptly to fix "
" not sure the pet seal was complete! The bedroom still smells "
" glue left on stairs! "
" Left bi-fold door in bedroom and did not install in hallway. "
Hi David and thank you for your feedback about Eduardo's performance. Our installation team reminded him that we are to always reinstall doors if we removed them. And, if there is no track or there are missing pieces, to always send pictures and/or documentation to our Customer Care team for proper record keeping. We apologize for this oversight and for negatively impacting your turn.
" Good job. "
" he was very polite, completed service in a timely manner, resident was very happy with service "
" Didn't vacuum. "
Thank you for alerting us of this issue Adam. We reminded Sergio that after the job vacuuming is a service that we always provide before we consider a carpet job complete. Thank you again for sharing this feedback, and we apologize for letting you down on this turn.
" Some items to make sure Carpeturn notes on work orders. (NO CAULKING around quarter round) there is no need for this and has been requested several times in the past. This just turns in to extra work and expense for a property during the life of the vinyl. Causing maintenance team members to have to clean and re-caulk. This is a waste of time and money on something that isn't a functioning part of the floor. Washer and dryer were not set back in laundry room. I will note workmanship was good less the caulking. "
Thank you very much for this important feedback Bud. The notes for your work orders have been updated to clearly state that no additional caulking is needed around quarter round as you noted. During load out that morning, Ricardo was instructed not to caulk the bottom of the quarter round. He apologized for making this mistake and offered to return to fix this issue however you had a move in for the following day. He also indicated that during past jobs when the washer/dryer was already out of the laundry area, he was told not to replace them. We sincerely apologize for negatively impacting your turn and thank you again for sharing these important details.
" Washer & dryer were left in the kitchen. "
Thank you for your important feedback David! We discussed this issue with Oscar and reviewed our job completion expectations with him. He assured us he will do a better job of making sure he replaces appliances to their correct location in the future. We apologize for negatively impacting your turn and apologize for the inconvenience we caused.
" Had to return to redo plank by kitchen, floor looks great. Thank you. "
" Cleanup after carpet install was improvement from last time. The quality of work is always great and they did vacuum this time but still left some carpet fluff around the edges. "
Thank you again for taking the time to let us know how Oscar is doing lately. We shared both your comments about his improvement and your critique about left over carpet fibers. He will be more careful going forward.
" Work and install was great but left some glue and black scuff marks on the walls. "
Hi Amy & thank you for taking the time to rate Oscar! Our installation and sales teams discussed your feedback with him. He will make sure to do a final walk for debris and cleanliness on his future installations. Thank you again for sharing this important feedback!
" Installers had music very loud at 8:30 am I could hear the music down the hall which disturbed our residents. I spoke with both of them male and female to turn the music off. "
Thank you for bringing this issue to our attention Ollie! Our installation team addressed the loud music with Antonio, and he agreed that music should always be at a lower volume to not disturb residents. Please accept our apology for negatively impacting this turn and thank you again for sharing this feedback!
" Nails sticking up at doorway corner. Waiting for Dante to look at this, resident stepped on one. Our maintenance person went and nailed them but resident states some are still raised. "
Thank you for alerting us Ollie! Dante returned and reported several issues beyond the tack nails sticking up at the kitchen & dining room. Namely, carpet seams were visible in several areas and the entry reducer was cut incorrectly. Margarito returned to fix the issues that were found on this installation. Thank you again for your feedback and understanding!
" Floor left with some glue residue showed installer but he said he installed the carpet only. He did try to wipe it up. "
" He kept keys out overnight, please tell him if he is not going to finish by 5:30 pm he needs to turn in keys to the apt and return early the next day to finish. "
David: Thank you for bringing this issue to our attention! Manuel was reminded of the rules in place at your properties and knows to follow the instructions on his work orders that clearly state to return keys in the event that a job is not completed before the end of day. Thank you again for your comment and please accept our apologies for negatively impacting your turn.
" He kept keys out overnight, please tell him if he is not going to finish by 5:30 pm he needs to turn in keys to the apt and return early the next day to finish. "
David: Thank you for bringing this issue to our attention! Manuel was reminded of the rules in place at your properties and knows to follow the instructions on his work orders that clearly state to return keys in the event that a job is not completed before the end of day. Thank you again for your comment and please accept our apologies for negatively impacting your turn.
" Did an awesome job. Could have vacuumed though. "
" Great job. "
" Good job. "
" Overall good work just had small issue with tile in entry way being removed. "
" I have used Carpeturn for years. I have devoted all my business, referred business, let other companies go. This was the first time I have been unsatisfied with them. The installer dropped off our product on Friday. When he did I walked him to the space and was explaining where the fitness equipment could be moved as we had set up for the installers to take care of this for us. He was completely rude when I mentioned this. I was so uncomfortable that I immediately called Ally. As always she was great and confirmed they would move equipment as planned. We were so grateful due to my staff being behind and short staffed. On Tuesday installer shows up and tells us he was not able to move equipment alone. My staff had to stop their work and help. We agreed to pay for this service and I explained to this very rude installer what we needed the week prior. My maintenance supervisor had asked him to get a hold of him as we were going to change where the equipment was located when work was complete. Well guess what? He did not. I'm assuming he was mad about that too??? I am in the business of customer service. And leasing staff maintenance staff...ALL staff is to be professional with all clients at all times. Ally has. Called and visited apologizing for all of this and we have not heard one apology from this rude installer. One rude person can lose someone's business. If it wasn't for Ally and Stef you would have lost mine and I would spread the word to all my Greystar family. This guy didn't even say thank you after my team helped. Very disappointed and hoping I never gave to deal with this installer again. "
Thank you very much for your detailed explanation of the events that transpired Stephanie! Carpeturn.com does not condone bad attitudes among any of our team members, and we sincerely apologize for your recent experience with Cesar. He has been informed of your feedback and reminded of our expectations for our interactions with customers, suppliers and vendors, including strategic partners like Greystar. The fee to move the fitness equipment was removed from your final invoice. Thank you again for your review and again please accept our apologies.
" Nice job, thank you! "
" Caulking looks great! "
" Good job. "
" Great job. "
" Great job. "
" Plank guys did a good job. "
" Good job. "
" Good job. "
" For the most part nice job and nice guys. "
" Does an excellent job! Fast and precise work! "
" Good price and good install. One visible rip. The clean up could been a little better but overall a good job and a good value. "
" Job well done. "
" Plastic from carpets are flying all over parking lot. "
Thank you for your feedback Yolanda. We have spoken to Rene and explained your dissatisfaction with his clean up. We sincerely apologize for negatively impacting your team while turning the unit.
" Very good yob. "
" Good job, giddy up. "
" Good installer! "
" The vinyl install looks good. Baseboard trim (Quarter Round) could be lower, gap at bottom. "
Hi Tim and thank you for your valued feedback! We will be back to the property today to address this issue. Thank you again for alerting us and please accept our apology for this error.
" Good job. "
" Good job. "
" 4 out of 5 stars. "
" We are satisfied with his overall performance however because this one was not completed in the morning as requested, our housekeeper was not able to get in there in the afternoon to clean and ended up coming in on the weekend. "
Thank you for your feedback Jose! Since a leak was discovered in the hallway, leaving the floor very moist, we were unable to complete the job in our normal time frame as the floor needed to dry with fans. We sincerely apologize for this inconvenience.
" Job looked very good and was done quickly. "
" Thank you! "
" Install looked very good. Walls looked good, no garbage. A/C was cranked down but Oscar assured me he would turn it up when finished, he just needed to vacuum and put appliances back. His van was parked in a covered spot however. :( "
Thank you for this feedback Jose. Oscar moved his truck after your message, and we discussed correct parking procedures with him going forward. Thank you again for taking the time to point out this issue!
" Good job. "
"
The only issue with this full install was the bent metal silver pin at the vinyl transition. We had to call Carpeturn back out and request it be replaced.
Hi Rachelle, Jorge felt the metal was in good shape and reused the existing metal. We returned and replaced it with new metal per your assessment. Thank you for letting us know the metal did not pass your inspection, and please accept our apology for disrupting your turn schedule.
"
" Resident from #9103 called and said that the job looked beautiful he was impressed. Great job Francisco. :) "
" Good Job!! Very polite and friendly. "
" Pablo did an excellent job and the project was completed before the quoted time. Thank you Pablo. "
" The carpet that was installed looks great. I really like Eduardo, who showed up on schedule and completed the work in a very timely manner. However, on my walk through after the he had left, I noticed a rather large spot on a wall under the air handler that turned out to be adhesive. It was easy enough to get cleaned up, but if I had been unable to do a walk through before a new resident moved in, it would have made my maintenance team look bad. The only thing I ask is that a little more attention to detail is paid to ensure this doesn't happen again. "
Thank you for taking the time to let us know Eduardo's clean up was not acceptable. We spoke to him and reviewed our policy that attention to detail on clean up is nearly as important as the quality of the install itself. Please accept our sincere apology for the issue we could have caused during your resident turn if it were not for your team's follow-up after walk thru.
" Product looked wonderful installed. My concern was that in the master bathroom when the toilet was replaced back, the installer left the toilet unsecured to the floor. Rather then notifying myself or staff the toilet was caulked in floating out the 1/2" between the floor and the toilet without shims which allowed the resident to experience unsanitary water flooding their bathroom in the middle of the night when it was used for the first time after moving in when the toilet rocked back and forth. My only request is to be notified by Sergio of the issue so we can address it and correct the situation immediately before the new tenant moves in rather then being blindsided with it. "
Thank you for this valuable feedback Evan! We discussed your review with Sergio so he knows to stop and snap pics to share with you and/or find you on site to look at the issue together to make sure the install is completed correctly. Thank you again for taking the time to share these details.
" The only issue was when the carpet was installed we could tell that carpet roll had been smashed. There were ridges all across it, which are in the process of being fixed. Other than that Luis did a great job with the install. "
Thank you for letting us know the carpet was defective Mickey! We informed Shaw and submitted a claim and are replacing the defective material now. Thank you again for taking the time to share this issue with us.
" Always has a good attitude and quality installs.Thx! "
" GOOD JOB! We are very pleased with our new plank install. We let Pablo know that he could come back the next day to finish the job due to the extra work it takes for the plank install. Pablo spent the whole day and into the night to finish the job! Thank you for taking the extra effort to help us Make-It-Mark-Taylor!! "
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