Installation Reviews

" Left carpet waste outside next to the dumpster. "

La Mirage Apartments

" Please do not send this worker to our property. "

Hi Chrystal and thank you for taking the time to rate Edilber's work! We apologize for letting you down on this turn and will not send him for future jobs at your property per your request.

La Mirage Apartments

Thank you for your rating of Edilber's work! It is unfortunate that you had this experience with him as other properties have rated him with 5 stars across the board. We have discussed the importance of clean-up and workmanship during his jobs. He will not be sent back to complete installations and repairs at your property per your request.

MAA Old Town Scottsdale South

We apologize for the issues caused during this vinyl installation. Gerardo returned to change the caulking color in all vinyl areas including the toilets as the original white caulking used was the wrong color and messy. Thank you for reporting these issues and again please accept our apologies for letting you down on this turn.

MAA Old Town Scottsdale South

Hi Scott and thank you for taking the time to rate Gerado's work! He returned to power stretch the carpet that was cut short at corners. We apologize for letting you down on this installation.

Mansfield on the Green

Thank you for pointing out the wall damage from Carlos' original carpet installation. We returned to touch up the issues to your satisfaction. Please accept our apologies for negatively impacting your turn.

MAA Old Town Scottsdale South

Hi Scott and thank you for your rating of Gerardo's work. We spoke with him about the quality of his jobs and expect his performance to improve. Please accept our apologies for letting you down on this turn.

MAA Old Town Scottsdale South

Hi Scott and thank you for your rating of Gerardo's work. We spoke with him about the quality of his jobs and expect his performance to improve. Please accept our apologies for letting you down on this turn.

MAA Old Town Scottsdale South

Hi Scott. Thank you for taking the time to share your rating of Brayan. We apologize for letting you down on this job.

The Mix at CTR City

" Left fridge full of food unplugged and only discovered on 8/8/2023, 7 days later. "

Thank you very much for taking the time to let us know of this issue Matthew. We communicated with Francisco to ensure this does not happen again. Please accept our apology for negatively impacting your turn.

MAA Old Town Scottsdale South

Hi again Scott. As we mentioned, Victor was surprised by the low star rating but did mention that during the install the toilet flange was loose and needed to be replaced. He stated that some flanges sit higher than others at this property. He made customer care and the property aware. Please let us know if there was another issue with this job that we need to address. Thank you!

MAA Old Town Scottsdale South

Hi Scott, we followed up with Victor. He was surprised by the low star rating but did mention that during the install the toilet flange was loose and needed to be replaced. He stated that some flanges sit higher than others at this property. He made customer care and the property aware. Please let us know if there was another issue with this job that we need to address. Thank you!

Kinwood

" The flooring in the living room has a 3' x 2' section that is bubbled up. "

Hi Jonathon and thank you very much for letting us know about the living room issue. As you know, this was a very challenging job that required several self-levelers and subfloor work. We returned to resolve the living room issue. Thank you again for your feedback about Juan's work.

H & H Management Inc SFR

" Typically, after a vinyl install in one of our properties, people will say wow who caulked the edges of this floor and around the toilet, that looks fantastic. I say I know Arbor does a great job on the floor install and the finishing touches. Whether for sale or rent, vinyl always looks good. If there are imperfections in the concrete, they call for more hours and they fix it. Until today, this unit is for sale and it needs to look good. Well you know the frosting on a hostess cupcake, how it is drizzled in that curly-q fashion, all over the place with no apparent rhyme or reason, well that is what the caulk around all the toilets looks like, I wish I could upload a photo in here, it is ridiculous. "

Hi Jim, thank you very much for your candid feedback of Jorge's work. As we discussed, the discoloration and curbage of caulking in the bathroom were caused by water damage over time. We returned to recaulk these areas in the bathroom for your sale.

Avalon Lakeside

" The plank was not installed properly. "

Thank you for taking the time to rate Ramon's work Francisco. We apologize for letting you down on this job.

H & H Management Inc SFR

" The install of the carpet looked all right, except for the seams, almost every seam is sloppy, some are open. One of them when you walk on it you feel a little something under your foot, like maybe he seemed the pad there as well. There are strings hanging out of seams. I am not an installer myself, but comparing this to other installations, I don't like these seams. Every seam is in a high traffic area, hallway, threshold to bedrooms, enteryway into house, these seams are going to fail. "

Broadstone Cavora

" Carpet fibers all over the unit and hallway and where carpet is cut. "

Thank you for this feedback about Ricardo's work. We discussed the importance of after the job clean up with him and apologize for letting you down on this installation.

Adobe Ridge

" #1098 Den area was poorly installed. "

Franklin Park TPC Parkway IL

Hi Wendy and thank you for your rating of Jose! He mentioned that the installation was difficult due to the fact that the carpet was reused from another unit stating it is harder than installing new carpet. He also was in a rush to get the job done as he had more work that day. In the future, he will be more careful and take his time to ensure his work meets your expectations. Thank you again for sharing your feedback and please accept our apologies for letting you down on this turn.

Tribeca North

" All baseboards are painted with a green solution. "

Thank you very much for this important feedback Carlos! We spoke with Abel about the Primer L that was left on the baseboards. He will be more careful in the future, especially on his clean up after each job. Thank you again for letting us know of this issue, and please accept our sincere apologies for letting you down on this turn.

Solitude at Centennial

" Turned air conditioning down into the 50s then left with it on and all the windows open. Also cut base board in living room and didn't clean up after himself. "

Hi Josh and thank you very much for your feedback about Henry. We spoke to him about your comments. He ensured us this will not happen again and will leave every job with the windows closed, lights off and A/C off. Thank you again for letting us know of this issue, and we apologize for letting you down on this job.

Arrowhead Pointe

" The job was supposed to be completed on Thursday 04/08/2021 did not get finished until Saturday 04/10/2021 when our new tenants were already moving in. This caused an issue with other vendors we had scheduled for additional work for the unit. "

Hello Kenny and thank you very much for taking the time to rate our work. Rigoberto Arias completed the carpet job on Thursday afternoon in unit 1702 per your request. The vinyl install was actually completed by Arturo Alvarado. He arrived at noon on Thursday after finishing a small job and completed this extended vinyl install at 8pm on Friday evening. We should have sent him to your property as his first stop since you scheduled the vinyl for 8am-10am arrival and will follow your arrival time requests more carefully in the future. Thank you again for your rating of our performance. Please accept our sincere apologies for negatively impacting your turn.

Elite North Scottsdale

" Install was great. However, this installer was seen throwing old carpet and pad from the 3rd floor down to the 1st. This will not be tolerated as this poses safety concerns. "

Thank you for sharing this very important feedback Anthony! We agree with you completely as installers should not be throwing anything from balconies, instead they are instructed to always carry all materials to be discarded back to their trucks. Our installation team talked with Manuel immediately after receiving your review. He indicated that he caught his helper throwing these materials. He was advised that he is responsible for his helpers. Manuel understood and will not let this happen again. Thank you again for pointing out this safety issue.

Ascend at Kierland

" The carpet was not stretched properly and is folding in the middle and we have a move in on this unit. Need assistance ASAP please. "

Thank you very much for your alert Anthony! Lupe is on his way to your property now to see where his carpet restretch failed and to fix this issue. We sincerely apologize for negatively impacting your turn.

Ascend at Kierland

" Did not stretch the carpet, we have to call back and stretch it again. "

Hi Sargon and thank you very much for your feedback about Eduardo! He returned and fixed this issue. Afterwards he commented that it looked like carpet cleaners may have spilled something on the carpet and scrubbed it with a metal sponge directly on top of the seam, causing it to split open. Thank you again for your rating of Eduardo and please accept our apologies for letting you down on this job.

Elite North Scottsdale

Anthony, thank you for taking the time to add your rating of Eduardo. We discussed your feedback with him. Eduardo stated that he was uncomfortable working in the same area as a different worker who was installing vinyl plank and coughing excessively. We also shared your comments about his negative attitude toward you and your staff. We will send different installers to your property in the future. Thank you again for letting us know of this issue, and we sincerely apologize for negatively impacting your turn.

The Retreat at Speedway

Hi again Olga! We understand this job took longer than expected and apologize the timing negatively impacted your turn schedule. This job required 2 installation days with the large amount of vinyl that was installed. Felix will do his best to complete his work as fast as possible however these larger vinyl jobs can carry over into a 2nd work day to ensure the job is completed to your satisfaction. Thank you again for sharing your rating of Felix!

MAA Lyons Gate

" Didn't follow installation notes!! No Z-bar installed at front door entry, tack strip nails sticking up through carpet, this becomes a safety and liability issue for the property. Over all poor service when technicians can't follow notes printed on orders forms. The property shouldn't have to check to make sure they are receiving what they are paying for. Being billed for items that weren't installed is bad business. "

Thank you for this important feedback Bud! We agree with you completely that your installers should always follow their work order and its instructions. Lorenzo is one of our top performers and has been with Carpeturn.com for several years. He returned this morning to add Zbar and to make sure all tackstrip nails were properly hammered down. Please accept our sincere apology for letting you down on this installation.

Ascent at Papago Park

" Carpet coming up by front door and small hole in carpet. Carpet not tacked down by baseboard in closet and living room. "

Thank you very much for your important feedback Carlos! We talked to Lupe who said the unit looked good when he walked it on completion and that he did not notice a hole at the entry. He returned shortly after we received your critique and repaired the areas you noted. Thank you again for making us aware of this issue and please accept our apology for negatively impacting your turn.

Dwell

Hi Dawn and thank you for your rating of Victor! We spoke with him about this job and your feedback. He wanted to let you know that he was not angry at all and explained that he was trying to express himself using (lots of) hand movements that could have been interpreted as anger. He apologizes for the misunderstanding and will communicate less aggressively on future work. Thank you again for letting us know of this situation and for your understanding!

Cottonwood Ridgeview

" Dust everywhere, tile floors left dirty. "

Hi Holly! Thank you very much for taking the time to share your feedback about your job by Cesar. He indicated that he swept and vacuumed on completion. However, we reiterated our expectations for job completion, that the job is not complete until we clean up after ourselves and complete a final walk thru. Thank you again for sharing your rating of Cesar and please accept our sincere apologies for negatively impacting your turn.

Pavilions at Arrowhead

" Installed partial baseboards and never returned. "

Hi Dana and thank you for your important feedback about Elver's work! It looks like the original order was placed for installation of baseboards at carpet areas only on 12/10. Elver returned on 12/13 and completed the baseboard installation at vinyl areas as well. We apologize for negatively impacting your resident turn and thank you again for rating our performance!

MAA Old Town Scottsdale North

" I think he needs more training installing vinyl. "

Thank you very much for this rating as well David! We spoke with Noe and showed him your pictures from the jobsite. He agreed that he needs to be much more careful going forward. We will continue working with him closely to ensure his work meets your expectations. Thank you again for sharing your concerns and our sincere apologies for letting you down this time.

MAA Old Town Scottsdale North

" I think he needs more training installing vinyl. "

Thank you very much for this important feedback David! We talked with Noe and showed him your pictures from the job. He agreed that he needs to be much more careful in the future. We will continue working with him closely to ensure his work meets your expectations. Thank you again for sharing your concerns and our sincere apologies for letting you down on this turn.

MAA Lyons Gate

" Kitchen tile installed 10/28-29 Tile/ grout lifted/cracked first time it was walked on. 11/30 warranty repair scheduled and completed. 11/19 new resident reported kitchen tile loose and grout cracking. "

Thank you for taking the time to rate Robert's work! We sincerely apologize for the extensive issues with this occupied unit. It seems the floors were being walked on soon after the repairs, making it difficult for the glue to set. After rescheduling around the resident's holiday schedule, Robert returned on 12/09 and corrected these issues to the resident's satisfaction. Thank you again Bud for your valued feedback!

Chaparral Winds

" The master bathroom flooring was not done and we need this finished by Thursday. "

Thank you very much for alerting us of this issue Ollie! As you know, we returned to complete the bathroom prior to your resident move-in. Also, our installation team discussed this error with Israel and reminded him to always follow his work order instructions and to contact our Customer Care Team while completing his work should he have any questions. Please accept our sincere apologies for letting you down on this job.

Chaparral Winds

" The vinyl plank caulking around the edges are about 3 inches and smeared, looks very bad not a clean small appearance. We are requesting this to be redone before our move in. "

Thank you for this important feedback Ollie! Eduardo has been advised that his caulking line needs to be thinner. We showed him your pictures of the caulking, he agreed that does not look professional and also indicated that the caulking did not look that way on his departure. He said the cleaning crew was going to clean the unit after his work was completed. He returned to repair the issue. Thank you again for sharing your concerns with us!

Chaparral Winds

" The caulking around the planks are about 3 inches and smeared, not a clean small appearance. We are requesting this to be redone. "

Thank you for this important feedback Ollie! Eduardo has been advised that his caulking line needs to be thinner. We showed him your pictures of the caulking, he agreed that does not look professional and also indicated that the caulking did not look that way on his departure. He said the cleaning crew was going to clean the unit after his work was completed. He returned to repair the issue. Thank you again for sharing your concerns with us!

The Villas at Wylie

" Extremely rude! Snapped at my leasing agent! Horrible customer service! I have NEVER had a bad experience with anyone from Carpeturn before this!!! "

Thank you very much for this important feedback Kelly! Our sales manager and installation manager will be talking to Junior on Monday morning to discuss our expectations of his demeanor while on site at a property. We sincerely apologize for the experience you had with an installer representing Carpeturn.com.

Bell Katy Trail

" Left mess at front elevator when instructed to use the back entrance. Didn't clean up after leaving the mess until we called. Didn't vacuum carpet in unit. Left blue spatter on the walls from the pet treatment. "

We sincerely apologize for this performance Chase and appreciate you taking the time to provide this important feedback. Jose was instructed to return to clean up the area, including carpet fibers in the hallway and resident elevator. He will also vacuum the apartment and wipe down the walls where pet treatment was applied. Thank you again for sharing this critique of Jose and please accept our apology for negatively impacting your turn.

The Palladium at Scottsdale Civic Center

" You took 3 of my residents parking spot. Please refrain from parking in our resident's assigned space in our garage. "

Thank you very much for this important feedback Andri! We advised Jorge that parking in covered parking spots is strictly off limits and reiterated to him that instructions on where to park at The Palladium are always included in the work order notes to avoid any confusion. We sincerely apologize for causing this issue for you and your residents.

Willcox Townhomes

" It is very obvious where the repair was made. "

Hello Teri and thank you for your feedback! As you know, this repair was a carpet patch in front of the bedroom door where the wear pattern is most visible from high traffic. A piece of carpet was taken from the closet to do the repair, so a shading difference is unfortunately unavoidable. Gus Jacobson mentioned he discussed this possibility with you prior to the repair and you understood the possibility of this outcome. We apologize that you were under a different impression. Thank you again for sharing your important feedback.

Ottavo

" Installer left property without doing job and told rep someone sent him away. Not true! "

Thank you for your feedback Jacob! Unfortunately, there was confusion about this job since the original order was placed for the wrong unit number. Our installer believes he was told to leave the property as the job would be rescheduled, possibly due to the flood in the unit needing to dry out. Most importantly, we reiterated to the installer to follow the proper procedure by contacting our Customer Care Team so we can provide correct instructions on how to proceed. We sincerely apologize for our lack of professionalism on this job and and are happy to learn that you were later satisfied with the installation.

Sonoran Vista

" Installer left invoice and keys stuffed between office doors during business hours without notifying anyone and left his company ID. "

Thank you very much for this valued feedback Seth! Oscar has been notified by our installation team to always turn in keys if the office is open. If for any reason office is closed or no one is available to collect the keys, he needs to contact Carpeturn.com Customer Care or Carpeturn.com Installations Team for instructions on how to proceed. We apologize for letting you down on this installation and thank you again for sharing these details.

Haven at Arrowhead

" Issues in the kitchen area. "

Dear Jorge, please accept our apologies for negatively impacting your turn. Our installations team went discussed this issue with Elver and committed to take the extra time and effort on his installs. He is also aware that he is responsible to walk thru each unit after each install to ensure he and his helpers have done a flawless install with thorough clean up. Thank you for making us aware of your dissatisfaction on the kitchen portion of your installation.

San Cierra

" Very nice guy but took over 12hrs to do a 2x2 (8am to 8pm) and resident was moving in at 4pm. "

Thank you for your feedback Frank! We talked to Jose and appreciate you taking the time to let us know of the issue we caused for your resident's move-in. Please accept our sincere apology.

Ember at North Phoenix

" Flooring is normally the last thing to be completed in a unit, but when it is not left clean we need to send people back to redo what should have already been completed. Tub and toilet were left with small particles of flooring. The bathroom sink was used and not cleaned up. A water bottle and a small amount of trash were also left in unit. "

Thank you very much for this feedback Doug and please accept our sincere apology for leaving the unit in this condition. We reviewed the importance of clean-up after the install being nearly as important as the install itself with Ricardo. Thank you again for taking the time to let us know of your dissatisfaction about this install.

Valley

" Did not clean up, left a mess in the apartment. "

Thank you very much for taking the time to point out out this issue Karen! We reviewed the importance of clean-up after the install with Cesar. Please accept our sincere apology for how our error impacted your turn.

Azul at Spectrum

" Messy, not cleaned up after install. "

Thank you very much for this critique Mike! We spoke with Pablo and reviewed our policy that clean up is nearly as important as the quality of the install itself. Thank you again for letting us know so we could remind Pablo of our expectations.