Installation Reviews

Lindsay Palms

" I found it odd that Efrain asked the resident to ask the leasing office if we had a tack strip to provide. I did let the resident know that our maintenance team/leasing office doesn't provide flooring supplies to the installers and he would need to obtain one on his own. We do not carry tack strips in the shop. "

San Tierra Apartments

" forgot to install the vinyl in the masterbathroom after complaning to the office they send someone to finnish the job "

San Tierra Apartments

" forgot to install the vinyl in the masterbathroom after complianing about it to the office they send someone the next day "

The Ruby at Chadwick Commons

" rubber edging is crooked and wavy "

Nova View

" We apologize for letting you down on this job Tanya. Carlos returned on April 6th to repair the bubble in the new vinyl in the living room. Thank you for sharing your rating of Carlos as it always helps us improve our service to you. "

Arcadia 30

" Carpet lifting up in guest bedroom. "

Hi Laura. Please accept our sincere apology for not leaving the jobsite to your satisfaction. Eduardo returned to fix the seam issue that was found by the resident.

Solitude at Centennial

" Needs to cover nail holes on baseboard when using that many nails. "

Thank you for your important feedback Josh! We spoke with Juan who will use better judgement in the future. If excessive nails are needed on baseboard jobs, he will be sure to cover them as you requested. Thank you again for sharing this review of Juan to help us improve our overall service to you, and we apologize for negatively impacting your turn.

MAA Old Town Scottsdale South

" Left head rail and slats on the patio after replacing carpet. "

Thank you for your feedback David, it is greatly appreciated. We spoke with Eduardo who indicated the window blinds were already on the patio when he arrived and that the cleaner was also in the unit at that time and noticed them as well. We reminded him to always take pictures of anything that looks out of the ordinary in units before beginning his work for documentation purposes and so that we can let you know of the situation. Thank you again for sharing this important feedback with us!

The Delano at North Richland Hills

" Old carpet got left on the patio. "

Thank you very much for your feedback Kaylin! We spoke with Jonathan about this job and reiterated our policy of always removing used materials from the jobsite. We apologize for negatively impacting your turn and appreciate your understanding. Thank you again for alerting us about this issue so we could reinforce our best practices with him.

Carter

" Left a mess with a new move in. Needs to bring vacuum. "

Thank you very much for your feedback Adam. We spoke with Sergio and reminded him to be more careful on his after the job cleanup and to always double check his work. Please accept our apologies for letting you down on this turn.

Elite North Scottsdale

" Nails poke through on tack strips... "

Thank you very much for your alert Anthony! We talked with Manuel who said he double tripled checked for tackstrip nails and did not find any on his inspection. He will be more careful in the future. Thank you again for sharing this feedback with us, and we apologize for negatively impacting your turn.

Elite North Scottsdale

Hi Anthony and thank you for rating Adrian! Natasha let us know that you said it was a good install overall but there were tackstrip nails left visible in the door transitions. If you had not have noticed these and addressed the issue yourself, these were a safety issue that would have caused the new resident to create a work order. We talked to Adrian about this issue and will continue reminding all installers to always hammer down tackstrip nails. Thank you again for your rating and our apologies for letting you down this turn.

Elite North Scottsdale

Anthony, thank you for taking the time to add your rating of Eduardo. We discussed your feedback with him. Eduardo stated that he was uncomfortable working in the same area as a different worker who was installing vinyl plank and coughing excessively. We also shared your comments about his negative attitude toward you and your staff. We will send different installers to your property in the future. Thank you again for letting us know of this issue, and we sincerely apologize for negatively impacting your turn.

Palazzo Townhomes

" Rogelio has done a couple of installs at the property and there just seems to be either some missing grout or the tile is cut too short and when go to put the cover plates back on I need to fix the area. "

Thank you very much for sharing this important feedback Chris! Rogelio will be extra careful going forward and would like to return to fix anything you found unsatisfactory. Please accept our apologies for causing you to have to fix our work and for negatively impacting your turn.

Summerwood

" The work completed by Carpeturn is normally great but they did not vacuum behind and left the units a mess. "

Thank you for sharing your important feedback Amy! Jose informed us that the belt on his vacuum broke yesterday and he was unable to complete his normal vacuuming as a result. We reiterated to him to always make us aware of issues on the jobsite so we can keep you updated. He replaced the belt and will also keep spares on his truck in the future. We sincerely apologize for negatively impacting your turn.

Summerwood

" The work completed by Carpeturn is normally great but they did not vacuum behind and left the units a mess. "

Thank you for sharing your important feedback Amy! Jose informed us that the belt on his vacuum broke yesterday and he was unable to complete his normal vacuuming. We reiterated to him to always make us aware of jobsite issues so we can keep you updated. He replaced the belt and will also keep spares on his truck in the future. We sincerely apologize for negatively impacting your turn.

Chaparral Winds

" Cabinet damaged, a large piece wood cracked and was not reported to us instead the installer tried to glue it back. "

Thank you for your feedback Ollie! Ricardo indicated the side of the cabinet was already rotted out and came apart when the vinyl was taken up. We reminded him that we always need pictures of any areas that are damaged before work begins so that we can make you aware of the issue. Please accept our apology for negatively impacting your turn.

Siena Village

Thank you very much for your rating of Jorge! We reviewed our job completion guidelines about how his work is not done until final cleanup and vacuuming are completed. He agreed and said he will be more careful in the future. Please accept our apologies for negatively impacting your turn.

Siena Village

Thank you Helen for letting us know this job did not meet your expectations for cleanliness. Eduardo will be more thorough on his clean-up before considering his work completed. Thank you again for your feedback!

Siena Village

Hi Helen and thank you for sharing your rating of Elver! We reviewed our job completion guidelines about how his work is not done until final cleanup and vacuuming are completed. Thank you again for sharing this important feedback!

Oxford Park

Hi Monica and thank you very much for your rating of Jose! It turns out he had not completed his final clean up when asked to return the key and leave at 6pm. Jose apologizes for not being able to vacuum the unit and complete his final walk. Thank you again for sharing this important feedback!

Belcourt

Hi Sabrina, thank you for taking the time to rate Juan! We consider anything under 4 stars a failing grade and would love to get your feedback on how we can improve. Thank you again sharing your rating, and we look forward to providing a 5 star experience for you next time!

Osuna

Thank you very much for your rating of Anselmo! We discussed this job with him and reviewed our expectations for quality and cleanliness. He understands our policies and will be more careful in the future. Please accept our apologies for letting you down on this job.

Station 21

" Left old patio carpet on the grass in front of unit. I had to pull it up and threw it away. "

Thank you for alerting us of this issue Georgana! Sergio said he inadvertently forgot the carpet and offered to go back to pick it up but you had already disposed of it. Please accept both Sergio's and our apology for leaving the patio carpet behind and thank you again for sharing this important feedback.

MAA Old Town Scottsdale South

Hi David and thank you very much for rating Victor! We expect the reason for your lower rating was due to wall damage Victor reported and said was not an issue he caused. Regardless of the way the damage occurred, we reiterated to him to always be careful when working up against walls to prevent wall nicks and scuff marks. Thank you again for taking the time to share your feedback with us!

La Paloma

" The install itself was ok but it was very messy. Scraps of vinyl/carpet throughout, dusty, toilet left dirty. "

Hi Sarah and thank you for your valued feedback! We addressed your points with Silvano immediately after receiving your rating. He returned the following day and cleaned up the unit. Silvano did 2 units at your property that day and left his helper to complete the clean-up of this unit upon completion so he could begin working on the next job. He apologized and will make sure to personally be in the unit until completion. Please accept our apology for letting you down on this installation!

Madera Point

Thank you for your feedback Kirt! Manuel shared pictures of the placement of the washer/dryer in unit 1025. Since these appliances were very tight against the walls, he requested help in moving them fearing he could cause damage to the washer/dryer or the walls. We sincerely appreciated you and your team's assistance in this process. Thank you again for sharing this rating of Manuel!

Colonia del Sol

Thank you for your feedback Alexis. We will talk to Eduardo about his clean up procedures after completing his installs to ensure he is following our job completion guidelines before considering the job finished. Thank you again for sharing your rating of Eduardo.

CityScape at Lakeshore

Enrique, thank you for your rating of Sergio! Since he works alone with no helper(s), his jobs can take more time. We apologize for this issue if indeed this was the case on this installation. Sergio is however one of our longest tenured installers with over 4,400 jobs completed, 46 reviews and an overall rating of 4.8/5 stars. Thank you again for sharing your important feedback.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Manuel on these installations. Manuel is one of our most experienced carpet installers and takes your critique very seriously. We expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for sharing this feedback about Manuel.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Saul on these installations. Our quality care team discussed this issue with him and expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for pointing out this issue.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Manuel on these installations. Our quality care team discussed this issue with him and expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for pointing out this issue.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Manuel on these installations. Manuel is one of our most experienced carpet installers and takes your critique very seriously. We expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for sharing this feedback about Manuel.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Manuel on these installations. Manuel is one of our most experienced carpet installers and takes your critique very seriously. We expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for sharing this feedback about Manuel.

Station 21

Thank you for your valued feedback Georgana, and we apologize for the lack of cleanliness by Saul on these installations. Our quality care team discussed this issue with him and expect he will pay more attention to job clean-up before considering his jobs complete. Thank you again for pointing out this issue.

CityScape at Lakeshore

Thank you very much for your rating of Benito! We discussed this unit with him and reviewed our expectations for quality and cleanliness. He understands our policies and will be more careful in the future. Please accept our apologies for letting you down on this job.

Camelback Flats

Dave, thank you for sharing your rating of Celso. We returned after the install to fix and re-tack carpet in the closet. Please accept our apology for negatively impacting your turn.

Mesa Vista

" I found carpet without stretch in master closet (you can move it easily); also I found the carpet without vacuum in whole the unit, the rest in good frame. "

Pavilions at Arrowhead

" Good install, bad clean up. "

Thank you for your valued feedback Everett! We spoke to Benito, one of our best installers, who expressed that the unit was already dirty when he arrived. We advised him to take pictures and send them to Customer Care so we can make you aware before you walk the unit and see it is not to your expectations from a cleanliness standpoint. Thank you again for sharing this feedback, it is sincerely appreciated!

Pavilions at Arrowhead

" Good install, bad cleaning up after. "

Thank you for your valued feedback Everett! We spoke to Benito, one of our best installers, who expressed that the unit was already dirty when he arrived. We advised him to take pictures and send them to Customer Care so we can make you aware before you walk the unit and see it is not to your expectations from a cleanliness standpoint. Thank you again for sharing this feedback, it is sincerely appreciated!

The Julia

" Carpet seams are very visible. "

Thank you for this feedback Jason! Eduardo will be at your property today to trim the seams. We apologize for this issue and thank you again for alerting us so the error can be corrected ASAP.

San Marbeya

" Job ok but left carpet on the ground. We removed. "

Gary, please accept our apologies! A resident asked Luis to leave the carpet as he was carrying it to his truck. Luis left the carpet where instructed by the resident. We advised Luis to always return carpet, pad and other remnants to our warehouse for recycling or disposal. Thank you for bringing this issue to our attention.

San Marbeya

" Did not clean up after I asked him to. "

Please accept our sincere apology for not leaving the jobsite to your satisfaction. We discussed your critique with Eduardo and expect his performance to improve on future jobs. Thank you for bringing this issue to our attention Gary!

Station 21

We apologize for this timing issue on your carpet install caused by the bubbles we needed to repair in the dining room vinyl. Thank you for bringing this issue to our attention Georgana!

Station 21

Thank you for sharing your dissatisfaction Georgana. We returned to your property yesterday to repair bubbles in the dining room vinyl to your satisfaction. Please accept our apologies for this issue.

Haven at Arrowhead

Thank you very much for this feedback Jorge! Our installations team went over this issue with Elver to avoid future incidents like this one. Elver understood and committed that he will take the extra time and effort on his installs and cleanliness. He is also aware that he is responsible to walk thru each unit after each install to ensure he and his helpers have done a flawless install with thorough clean up. Thank you again for this important feedback.

La Vida Llena

" Anselmo does nice work and is very courteous. I just wish he spoke better English with us. "

Hi Rick and thank you for this important feedback! We know how critical it is for you to be able to communicate with your installers and will make it a priority that installers with a better command of English be assigned for jobs at La Vida Llena.

Ironwood Crossing

" Same problem as before with the carpet guy, he did not replace the closet doors and left the apartment open. "

Omar, please accept our sincere apology for the continued issues we are having with the carpet installations at your property. We reinforced with Baltazar the importance of finalizing the job by replacing items removed during our work and locking the unit on completion and expect these issues will not occur again on future installs.

MAA City Gate

" Took longer than I thought to install. "

Abner, we apologize for negatively impacting your turn and have discussed your dissatisfaction with Jose about his timing. Thank you for letting us know so we can reinforce the importance of timing with him!

MAA City Gate

" Apartment floors were not cleaned up after work. "

Please accept our sincere apology for negatively impacting your turn Abner! We have spoken to Joel and stressed the importance of after the job clean up being as important as the installation itself. Thank you for sharing this valued feedback!

MAA City Gate

" Took longer than I though it would. "

Thank you for this valuable feedback Abner and please accept our apologies for negatively impacting the timing of your turn! We discussed your critique with Jose and he understood your frustration. He said the vinyl was very hard to remove and floor patch took longer than expected to dry. As you know, patch needs to be given enough time to dry/cure in order to install vinyl correctly. We reinforced to him to be as efficient as possible with his time during your installations.

Urban Manor

" This one was installed late and we had to push back our tenant's move in date. "

Thank you for your feedback Sammie, it is greatly appreciated. Please accept our sincere apology for negatively affecting your resident's move-in. We will improve our performance on future installations.

The Valencia

" Satisfied with his work but left shop a mess & had to put supplies away. "

Dear Misael: Please accept our sincere apology for negatively impacting your turn. We discussed your comments with Leonel and stressed the importance of clean-up after the job is complete. Thank you for sharing this important feedback!

The District at Fiesta Park

" Jorge needs to be more customer service oriented. "

Thank you for your valued feedback Ernesto! We discussed this issue with him and expect you will find an improvement in your interactions going forward. Thank you again for pointing out this issue so we can always seek to improve our service to you and Fiesta Park!

San Cierra

" Tack strips going from carpet to vinyl planks in dining room and master bedroom not good. New resident complained the nails in the tack strips are poking her feet really bad. "

Dear Frank: We sincerely apologize for this issue with our installation and for negatively impacting your new resident's apartment move-in. While we are always on-call to repair such an issue under warranty, thank you very much for repairing the tackstrip on our behalf since it is an occupied unit. We discussed your feedback with Manuel to prevent this type of issue from occurring again in the future.

Arboretum at South Mountain

" Apartment was cleaned and they used the toilet & new paper towel roll and left it dirty. Next time they can use the pool or the office bathroom. "

Thank you for pointing out this issue Frank! Manuel knows this is unacceptable and will follow your instructions to utilize the pool facilities in emergency situations in the future. Thank you again for this valuable feedback that will help us improve our service to you.

Summit Vista

" There are several problems with #5202 from yesterday. Our baseboards in many areas now have major pieces missing, the carpet is not tacked down in several areas, and the caulking in the bathroom is horrible. I have a move in tomorrow for this apartment. Please let me know when you can come by today to look at the work. Thank you. "

Thank you very much for this valuable feedback Scott! An installer warranty was created to fix the nicked baseboards throughout the unit and to redo the caulking in bathroom. We sincerely apologize the install was not satisfactory on our first attempt.