Real Floors is a licensed flooring contractor where required by law. We are not licensed for carpentry, electrical, painting or plumbing.

We can reconnect water lines to washing machines, toilets and refrigerators. The age and condition of hoses, supply lines, valves and rubber washers cannot be determined by our installers and a final leak test should be performed by on-site staff. We are not responsible for any damage caused by water line leaks, valve connections, broken drain hoses or hidden water lines in slabs and walls. We do not disconnect or reconnect natural gas or LPG appliances.

Manufacturer and Real Floors limited warranties on products and labor are offered to the original purchaser and are non-transferable. Limited labor warranty length is 12 months from the installation date and limited product warranties are provided by the manufacturer and are specific to each product or material. We do not warrant our flooring products that fail due to cracking of gypsum underlayment or flexing subfloor. The inherent makeup of gypsum leads to ongoing cracking and slab failure. Repair of gypsum or concrete slabs by floating or patching existing cracks is considered temporary and no warranty is expressed or implied as to how long the repair will last.

In some cases, sheet vinyl flooring can be repaired by installing patches of new flooring. Multiple patch repairs are possible and we warrant up to 4 patches per room. We can accommodate requests to repair more than 4 patches per room however are unable to warranty the repair and recommend a full replacement of the area where large or multiple patches are needed.

Extended vinyl installations may require a second installation day due to unforeseen required floor preparation. Manufacturer and labor warranties are voided when sheet vinyl is installed over more than one layer of existing vinyl. Moisture found under existing floors may require significant drying time before new flooring can be installed.

A restocking fee will occur on any job canceled after materials have been cut for the intended installation. A delivery charge will occur for additional material delivery when an incorrect floorplan layout is ordered. An expedite charge will occur for material delivery to an installer for same-day emergency installations. If a job is canceled or rescheduled after the installer has arrived onsite, the customer will incur a trip charge.

Flooring installation is a construction trade and can cause extensive dust. We recommend removing or covering all items that need to stay free of dust particles. We strive to follow per unit seam diagrams on all installations. However, variances in unit sizes and/or layouts may require minor adjustments to seam structures from time to time.

Flooring removal involving human waste or body fluids is classified as a biohazard. We do not perform such removals. Pet waste removals depending on severity may require bioremediation and are bid separately.

Additional installation items to be approved on-site may include but are not limited to floor preparation, minimum labor, material take-up, enzyme-based odor treatments (spray), heavy pet treatments (roll-on seal), tackstrip, cove base, transitions (silver, gold, wood, zbar) and toilet remove & replace (wax ring included). Pricing for these items varies on a regional basis. Subfloor repairs within the scope of our contractors license are bid on a separate basis.

Environmental fee is a material recycling and disposal fee for primary installation materials (carpet, vinyl, vinyl plank, tile, VCT, wood, laminate and flooring squares).

Payment in full is due upon delivery or installation for customers with approved terms. If payment terms are not approved, prepayment in full is required. Temporary credit holds are imposed when an account reaches its credit limit or invoices age past 60 days outstanding. All unpaid balances over 30 days from invoice date are subject to 1.5% per month interest (18% per year) on all amounts due to Real Floors for any and all costs of collection, including reasonable attorney’s fees. Customers are responsible under the Terms and Conditions of Sale found at https://www.realfloors.net/terms.

Thank you from all of us for your support and partnership!

AZ 281539, 281540 CA 751793 NV 0087299, 0087319, 0081466, 0081573

As a licensed flooring contractor, we follow strict labor and manufacturer specifications to ensure your material warranty is maintained over your product life cycle. If a certain procedure is not desired, the customer can elect to waive the procedure and authorize us to continue the installation process.

• Moisture tests are required on commercial applications and recommended for ground floor units prior to hard surface material installations to determine if any moisture is present in the subsurface that would prevent a successful installation.


• Temperature controlled environment must be maintained keeping the flooring areas to be installed between 65°F and 85°F for a period of at least 48 hours prior to and after installation to ensure the bare floor is acclimated to accept adhesive and your new vinyl planks. Failure to take this important step can void the warranty on any resulting gaping, curling, shrinkage, and loss of bond between the new material and floor.


• Due to time required for floor patch and adhesive to cure, installation times vary widely when installing vinyl planks. We can not guarantee the amount of time required for your installation and is not responsible for "lost time" or financial compensation due to installation delays resulting from temperature variations and humidity.

We are excited to install your vinyl plank floors! Vinyl planks, also known as luxury vinyl tiles (LVT), can provide outstanding long-term performance when proper manufacturer installation guidelines are followed. We follow strict manufacturer specifications to ensure your material warranty is maintained over the product life cycle.

Prepare for your vinyl plank installation by following these guidelines!

• Temperature controlled environment must be maintained keeping the flooring areas to be installed between 65°F and 85°F for a period of at least 48 hours prior to and after installation to ensure the bare floor is acclimated to accept adhesive and your new vinyl planks. Failure to take this important step can void the warranty on any resulting gaping, curling, shrinkage, and loss of bond between the new material and floor.


• Moisture tests are required on commercial applications and recommended for ground floor units prior to vinyl plank installations to determine if any moisture is present in the subsurface that would prevent a successful installation.


• Materials will be delivered 24 or 48 hours prior to installation per manufacturer standards, to ensure the new materials acclimate to the installation environment.


• Gypsum concrete floors are not a recommended surface for vinyl plank installations. When installing over gypsum or other lightweight concrete floors, Acrylic primer sealer will be used to coat the surface prior to applying adhesive.


• Exposure to direct sunlight should be keep to a minimum. Direct sunlight can rapidly heat the floor and cause plank deformity. We can not warranty areas effected by exposure to direct sunlight; window treatments are strongly recommended.


• Due to time required for floor patch and adhesive to cure, installation times vary widely when installing vinyl planks. We can not guarantee the amount of time required for your installation and is not responsible for "lost time" or financial compensation due to installation delays resulting from temperature variations and humidity.

Please remember to plan ahead for all vinyl plank installations.

Bio Remediation: Starting at $250 per unit

• Removal crew wears protective clothes, gloves and mask
• All flooring is removed (tackstrip if necessary), bagged and properly disposed offsite, not in customer dumpsters
• Floors are treated with a germicidal spray to sanitize the area for 24 hours and can then be coated with a heavy pet seal (if desired) followed by installation of new flooring of the customer choice

Fogging Odor Eliminators: $265 per unit

• For both smoke/food and pet odor elimination
• Smoke/Food: Air fogging removes all odors from HVAC system and ductwork
• Smoke/Food: Permanently removes all odors caused by smoke, ethnic cooking and burn out
• Smoke/Food: Safe on all surfaces, nonflammable
• Pet: Bio-Enzymatic is a live enzyme engineered to consume any biologically based odor molecule with clinical strength to safely remove odors
• Pet: Eliminates odors on floors, vents, HVAC, baseboards and walls
• Pet: 100% biodegradable & non-hazardous
• Pet: Safe on all surfaces, nonflammable

Carpet can absorb all types of odors, whether from pet accidents, food spills or even lingering household smells. These odors can be absorbed into the fibers of your carpet, or seep into the padding and subfloor which means they typically do not go away on their own. We provide solutions to help eliminate these odors.

Enzyme Odor Treatment: $80 per floorplan unit

• Anti-bacterialformula effectively cleans and deodorizes without harsh chemicals
• Natural sanitizer for most common household odors like cooking, cigarette smoke and mild pet odors
• Self-renewing formula that continues deodorizing long after being applied
• Our Enzyme Odor Treatment neutralizes odors and releases them as harmless carbon dioxide (CO2) into the air

Heavy Pet Seal: $70 per gallon

• Fast drying heavy-duty primer sealer that significantly reduces lingering odors, making it ideal in areas affected by heavy pet damage
• Provided per gallon 1x1 floorplans need 1 gallon, 2x2 floorplans need 2 gallons and 3x2 floorplans need 3 gallons