" Installer damaged the baseboards in the closet when installing carpet. "

What went wrong? Wall Damage

Hi Michael. Thank you for your feedback about Fernando's work. He returned to fix the damaged baseboards in the closet. We apologize for negatively impacting your turn.

" Installer was throwing carpet down off of the balcony down to the main level. "

What went wrong? Clean-up, Workmanship

We sincerely apologize for Cesar's behavior while at your property. We discussed this feedback with him and the hazard that he created by discarding remnant material from an above floor balcony. Thank you for making us aware of this issue.

" Tack strips look old and dirty. Carpet not tucked under transition strips. "

What went wrong? Workmanship

Hi Michael. Thank you for your feedback about Fernando's work. He returned to replace the tack strips and to properly tuck in the carpet under the transition strips. We apologize for letting you down on this unit turn.

" Carpet wasn't stretched and tacked down thoroughly. "

What went wrong? Workmanship

Hi Nicole and thank you for making us aware of these issues on your carpet install. Dennis returned to stretch and tack down the carpet correctly. We apologize for letting you down on this turn.

" The installer did an amazing and was super quick with getting flooring and carpet installed! "

" Didn't replace pad and overlayed new carpet over old pad. "

What went wrong? Workmanship

Hi Nicole. Thank you for taking the time to rate Luis' work and for making us aware of this situation. His work order called for pad replacement yet it was not completed. He returned to replace the pad as originally requested. We sincerely apologize for letting you down on this job and for negatively impacting your turn.

" Manager noted that installer didn't arrive until 1pm and allowed people to drive over the carpet pad while he was cutting it in the parking lot. He also didn't finish until the next day. Manager does not want him back ever again. "

What went wrong? Clean-up, Timing, Workmanship

Thank you for reporting these issues Mendee. We discussed your feedback with Salvador and will not schedule him for jobs at your property in the future. Please accept our apology for negatively impacting your turn.