" On time, went beyond expectations. "

" Installer left property without doing job and told rep someone sent him away. Not true! "

What went wrong? Timing

Thank you for your feedback Jacob! Unfortunately, there was confusion about this job since the original order was placed for the wrong unit number. Our installer believes he was told to leave the property as the job would be rescheduled, possibly due to the flood in the unit needing to dry out. Most importantly, we reiterated to the installer to follow the proper procedure by contacting our Customer Care Team so we can provide correct instructions on how to proceed. We sincerely apologize for our lack of professionalism on this job and and are happy to learn that you were later satisfied with the installation.

" There are some bubbles in the vinyl which need to be repaired. The biggest issue with the installer is that he did not bring the vendor key back to the office. When we went to walk the unit, the deadbolt was not locked and the vendor key was left on the kitchen counter. "

What went wrong? Workmanship, Attitude, Appearance

Thank you for this important feedback Matt! We discussed your dissatisfaction with Egidio. He mentioned the office was closed when he completed the installation and was confused about what to do with the keys. We reiterated that he always needs to contact our installation team or Carpeturn.com Customer Care for instructions on how to proceed. We also sent a different installer to repair the bubbles you as you requested. Thank you again for sharing this feedback and please accept our apologies for letting you down on this job.

" Good job. "

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