Hidden Lake Apartments
Property Manager
"
Didn't replace pad and overlayed new carpet over old pad.
"
What went wrong?
Workmanship
Hi Nicole. Thank you for taking the time to rate Luis' work and for making us aware of this situation. His work order called for pad replacement yet it was not completed. He returned to replace the pad as originally requested. We sincerely apologize for letting you down on this job and for negatively impacting your turn.
Hidden Lake Apartments
Property Manager
"
Carpet wasn't stretched and tacked down thoroughly.
"
What went wrong?
Workmanship
Hi Nicole and thank you for making us aware of these issues on your carpet install. Dennis returned to stretch and tack down the carpet correctly. We apologize for letting you down on this turn.
WESTWOOD GREEN
"
The installer did an amazing and was super quick with getting flooring and carpet installed!
"
Mendee Cotton
Property Manager
"
Manager noted that installer didn't arrive until 1pm and allowed people to drive over the carpet pad while he was cutting it in the parking lot. He also didn't finish until the next day. Manager does not want him back ever again.
"
What went wrong?
Clean-up, Timing, Workmanship
Thank you for reporting these issues Mendee. We discussed your feedback with Salvador and will not schedule him for jobs at your property in the future. Please accept our apology for negatively impacting your turn.
Brian Laubarillas
Maintenance Supervisor
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond
Johanna Leek
Property Manager
Kristen Crutchfield
Property Manager
Excellent
Service
On Time
Arrival
Fast
Completion
Neat and
Tidy
True
Professional
Johanna Leek
Property Manager
Angie Banuelos
Property Manager
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
True
Professional
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Excellent
Service
On Time
Arrival
Neat and
Tidy
True
Professional
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Excellent
Service
On Time
Arrival
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
True
Professional
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Excellent
Service
On Time
Arrival
Neat and
Tidy
True
Professional
Above and
Beyond
MAA Old Town Scottsdale North
Scott Campbell
Maintenance Supervisor
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
Tiffany Wolters
Property Manager
"
Great feedback from resident, exceptional job!!
"
Excellent
Service
On Time
Arrival
Fast
Completion
Neat and
Tidy
True
Professional
Above and
Beyond
MAA Old Town Scottsdale South
Scott Campbell
Maintenance Supervisor
