What went wrong? Cleanliness

Thank you for your feedback Alexis. We will talk to Eduardo about his clean up procedures after completing his installs to ensure he is following our job completion guidelines before considering the job finished. Thank you again for sharing your rating of Eduardo.

Dave, thank you for this valued feedback. Our installation team inspected this occupied repair and it seems there was water damage/flooding under the vinyl causing the glue to give away. We hope you were ultimately satisfied with the repair and if not we can return to attempt to improve it. We apologize for the negative impact this issue had on your turn.

" Eduardo only installed carpet in closet. "

" Carpet seams are very visible. "

What went wrong? Workmanship

Thank you for this feedback Jason! Eduardo will be at your property today to trim the seams. We apologize for this issue and thank you again for alerting us so the error can be corrected ASAP.

What went wrong? Clean-up, Workmanship, Cleanliness, Appearance

Please accept our apology for negatively affecting your turn David. Our installation team discussed your dissatisfaction with with Eduardo. He confirmed that he should not have rushed so he could complete the install to your satisfaction. Thank you for this valued feedback.

" Did not clean up after I asked him to. "

What went wrong? Clean-up

Please accept our sincere apology for not leaving the jobsite to your satisfaction. We discussed your critique with Eduardo and expect his performance to improve on future jobs. Thank you for bringing this issue to our attention Gary!