" What a nice guy! Followed up on the property gate issue with the manager. Thank you! "
Thank you Helen for letting us know this job did not meet your expectations for cleanliness. Eduardo will be more thorough on his clean-up before considering his work completed. Thank you again for your feedback!
" Caulking was removed & redone professionally. We are pleased with the repair and hope this continues. "
" Large smeared caulking throughout very unprofessional and glue residue on flooring. "
What went wrong? AppearanceWe apologize for this ongoing issue Ollie! Eduardo has been advise to always leave a think caulk line and to be especially careful and clean once the install is complete. Eduardo returned to repair the issue. Thank you for your understanding!
" The vinyl plank caulking around the edges are about 3 inches and smeared, looks very bad not a clean small appearance. We are requesting this to be redone before our move in. "
What went wrong? AppearanceThank you for this important feedback Ollie! Eduardo has been advised that his caulking line needs to be thinner. We showed him your pictures of the caulking, he agreed that does not look professional and also indicated that the caulking did not look that way on his departure. He said the cleaning crew was going to clean the unit after his work was completed. He returned to repair the issue. Thank you again for sharing your concerns with us!
" The caulking around the planks are about 3 inches and smeared, not a clean small appearance. We are requesting this to be redone. "
What went wrong? AppearanceThank you for this important feedback Ollie! Eduardo has been advised that his caulking line needs to be thinner. We showed him your pictures of the caulking, he agreed that does not look professional and also indicated that the caulking did not look that way on his departure. He said the cleaning crew was going to clean the unit after his work was completed. He returned to repair the issue. Thank you again for sharing your concerns with us!
