" Did not stretch the carpet, we have to call back and stretch it again. "

Hi Sargon and thank you very much for your feedback about Eduardo! He returned and fixed this issue. Afterwards he commented that it looked like carpet cleaners may have spilled something on the carpet and scrubbed it with a metal sponge directly on top of the seam, causing it to split open. Thank you again for your rating of Eduardo and please accept our apologies for letting you down on this job.

What went wrong? Workmanship

Anthony, thank you for taking the time to add your rating of Eduardo. We discussed your feedback with him. Eduardo stated that he was uncomfortable working in the same area as a different worker who was installing vinyl plank and coughing excessively. We also shared your comments about his negative attitude toward you and your staff. We will send different installers to your property in the future. Thank you again for letting us know of this issue, and we sincerely apologize for negatively impacting your turn.

What went wrong? Workmanship, Attitude

Anthony, thank you for taking the time to add your rating of Eduardo. We discussed your feedback with him. Eduardo stated that he was uncomfortable working in the same area as a different worker who was installing vinyl plank and coughing excessively. We also shared your comments about his negative attitude toward you and your staff. We will send different installers to your property in the future. Thank you again for letting us know of this issue, and we sincerely apologize for negatively impacting your turn.

" Left keys in door, left food through out the apartment and used restrooms without flushing. Because of scheduling, this was a clean apartment prior to flooring being installed. "

What went wrong? Cleanliness, Clean-up

Thank you very much for your feedback Dawn. Carpeturn.com in no way condones such conduct from any employee or installer. We discussed your feedback with Eduardo so he understands our position on all issues you raised. He indicated the unit was open upon his arrival and was not provided keys. He does not eat while working and instead prefers to eat lunch once he arrives back home. Also, he noticed the bathroom was already dirty and used however did not document this finding in his notes or in photos. He did not use the stove and has his ID. Eduardo will do a better job of letting us know if anything looks out of the ordinary in units and will take pics for everyone's records and protection in the future. Thank you again for sharing this important feedback.

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