" No mask worn while working in occupied apartment. "

What went wrong? Cleanliness

Thank you for this very important feedback Holly! We spoke with Oscar this morning about the importance of following our COVID-19 guidelines to help make the work environment more safe for all involved. We also understand you spoke with Sheila today who explained that a credit memo will be added to credit the disinfectant germicidal cleaner & PPE and COVID-19 occupied labor service from your invoice. Thank you again for alerting us and we sincerely apologize for letting you and your resident down.

" Great Job! "

" Great Job! "

" Great Job! "

" Cleanup after carpet install was improvement from last time. The quality of work is always great and they did vacuum this time but still left some carpet fluff around the edges. "

Thank you again for taking the time to let us know how Oscar is doing lately. We shared both your comments about his improvement and your critique about left over carpet fibers. He will be more careful going forward.

" Work and install was great but left some glue and black scuff marks on the walls. "

Hi Amy & thank you for taking the time to rate Oscar! Our installation and sales teams discussed your feedback with him. He will make sure to do a final walk for debris and cleanliness on his future installations. Thank you again for sharing this important feedback!

" Great worker and does the job real well!!! "

" Came on a weekend and did a great job! "

" Oscar has proven to be efficient with good communication! "

" Oscar is super friendly "

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